Q&A

Thank you for shopping with us! We want you to be completely satisfied with your purchase, and we understand that sometimes things don't work out as planned. Please review our refund policy below:

• Customers can exchange any goods within 10 days of receiving the product, provided there is a quality issue. if customer choose to have refund instead of free exchange, a 15% restocking fee will be applied.
• If the return or exchange is due to reasons other than quality issues, a 15% restocking fee will be applied.
• Please note that customized products cannot be returned or exchanged.
• To initiate a return or exchange, please contact our customer service team at [luxurywoodtable@gmail.com] with your order number and reason for return, we will reply as soon as 5 minutes.
• The item(s) being returned must be unused and in their original packaging.
• Once we receive the returned item(s), we will inspect them and process the refund or exchange within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.

Return Policy for Handmade Products:

Please note that all handmade products are not eligible for returns, except in cases of quality issues.

We take great pride in the craftsmanship and quality of our handmade items, and we strive to ensure that they meet the highest standards. If you receive a product that has quality problems or defects, we are committed to addressing and resolving those issues promptly and to your satisfaction.

However, due to the unique and individualized nature of handmade products, we are unable to accept returns for reasons unrelated to quality concerns. We encourage you to thoroughly review product descriptions, images, and specifications before making a purchase to ensure it meets your expectations.

If you encounter any quality issues with your handmade product, please contact our customer support team within [insert number of days] days of receiving your order. We will be happy to assist you in resolving the issue and arranging for a replacement or refund as necessary.

Thank you for understanding our return policy, and we appreciate your support of our handmade products. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

Thank you again for shopping with us, and please don't hesitate to contact us with any questions or concerns.